Wednesday, April 8, 2026 10:45am – 11:25am

Sohini Chowdhury, PhD, FRM / Senior Director, Moody’s Analytics

Title: Economic Outlook: An Uncertain Future

Where is the U.S. economy headed? What is in store for credit markets? This session will explore these questions as well as discuss the various risks facing the economy including geopolitical, policy and inflation risks and what it means for credit unions.

Wednesday, April 8, 2026 11:25am – 12:05pm

Peter Duffy Nationally Recognized Industry Analysts and Advisor To Credit Unions and Their Boards

Topic: The Century of Tectonic Change – And The Changes Credit Unions Are Considering For Their Strategic Plan

As discussed when we last met, the U.S. and its financial institutions are experiencing permanent disruption and fundamental shifts in communication, technology, entertainment, consumer behavior (including depositing and borrowing), and much more.
Our discussion will delve a bit more deeply into the impact of the above trends on the financial and growth performance of banks and credit unions and what they portend for future performance.

Duffy will share research describing the key performance trends of FIs and the root influencers of the trends.

Increasingly, boards are determining that organic growth, fintech partnerships and merger should now play an outsized role in their CU’s strategic planning. We will identify the financial capability of an FI to fund their growth plans while remaining competitive on loan and deposit products for members and without charging more for fees, sharing how to measure this capability in a clear manner. Included will be a clear demonstration of the role scale plays in the “financial capability” dynamic.

This session will have attendees discussing outcomes during breaks and at the roundtables, while leading to robust discussions back at the CU.

Wednesday, April 8, 2026 1:10pm – 2:00pm

G. A. “Jay” Mossman, III / Founder & CEO, AKUVO

Topic: AI in Action: Practical Strategies to Automate and Elevate Collections

Credit unions are facing rising delinquency, tighter margins, and growing regulatory and member expectations. In this session, Jay Mossman will outline practical, achievable ways AI can help credit unions modernize collections while staying true to their member-first mission.

Jay will break down how predictive analytics, intelligent automation, and emerging agentic AI can help teams identify risk earlier, prioritize cases more accurately, personalize outreach, and automate manual tasks, freeing staff to focus on high-value member support. Using real examples from the credit union industry, he’ll highlight where institutions are already improving recoveries, reducing operational strain, and delivering better member experiences through smarter, data-driven decisioning.

Attendees will leave with a clear understanding of how to approach AI responsibly, where to start, and how to build confidence in using these tools to enhance, not replace, the human connection central to credit unions.

Wednesday, April 8, 2026 2:05pm – 2:50pm

Greg Pesci / President & CEO of Spera, Inc. (dba MessagePay)

Topic: Payments 365

Powering payments 24/7/365
Using predictive modeling (AI) to tailor the content and timing of payment reminders

• Increase payment volume
• Reduce delinquency
• Alleviate administrative burden

Wednesday, April 8, 2026 3:00pm – 3:50pm

Topic: Neuro-Linguistic Programming Use in the 8 Steps of a Collection Call

Ron Brown / President & CEO, CSI Group

In this very advanced presentation, you will discover 5 of the most powerful words in the English language, why they are so powerful and how to properly use them to motivate your credit union members to honor their debts.

You will learn how proper use of Neuro-Linguistic Programming (NLP) will assist you in avoiding the “trip up questions” you are asked which can get you and your company in an expensive litigation as well as how to avoid those irritating “hang up” calls.

By utilizing NLP combined with the 8 steps of a collection call you will provide yourself and your staff with a “road map to success” enabling more member contact, firmer “promises to pay” and increasing the payment to promise ratio.

This highly acclaimed presentation has, in many cases doubled a credit union collector’s recovery totals.

Thursday, April 9, 2026 8:00 – 8:55am

Topic:Understanding the impact of recent bankruptcy law changes on creditor rights

Thursday, April 9, 2026 11:00am – 11:55am

Michael Pupil, Account Executive, Eltropy

Topic: Reimagining the Recovery Lifecycle: High-Velocity Results for a Digital-First World

As 2026 unfolds, credit unions are facing a complex paradox: a resilient labor market coupled with record-high consumer debt and rising delinquency. For leadership, the challenge is no longer just “collecting payments,” but managing portfolio risk while preserving the member relationships that define our industry. This session examines the shift toward a Unified Conversations strategy—an executive framework that integrates self-cure portals, digital wallet payments, and automated outreach. We will discuss how to optimize the cost-to-collect and leverage transaction intelligence to intervene earlier in the delinquency cycle, ensuring institutional stability and “anytime, anywhere” access without sacrificing empathy.

Thursday, April 9, 2026 1:45pm – 2:45pm

Lee Silber / Award-Winning Author and Speaker

Topic: The Credit Union Way in Action

The Credit Union Way is a concept backed by actions. It’s about how we walk our talk. That’s why this session will be the perfect way to wrap up NCUCA 2026. This closing keynote is about the action-oriented things we can do to make a difference for our credit union, the members, the community, the industry, our staff, and ourselves. Yes, ourselves.

In this closing session we will focus on small acts that make a big difference. Simple but powerful things we can do on a daily basis that over time (much like compound interest) exponentially create improvement for the future. It will be worth staying not only to focus on how we can implement what we learned from the conference as a whole but also to glean ideas from each other.

This is a hands-on, interactive session that draws in part from the inspiring stories in the book, The Credit Union Way, but also from our own stories. There will also be time for attendees to network, share, and brainstorm with each other and as a group. As this conference concludes we will be starting the second quarter, which means we have tons of time to make 2026 our best year yet. Let’s do it in true credit union fashion with people helping people.