John McNamara / Bureau of Consumer Financial Protection
John McNamara is the Assistant Director of Consumer Lending, Reporting, and Collections Markets in the Research, Markets and Regulations division of the Bureau of Consumer Financial Protection. He manages a team of subject matter experts and analysts covering the student, auto, small dollar, marketplace, and installment lending markets, as well as credit reporting and debt collection.
Prior to joining the BCFP, John was Chief Marketing Officer for LiveVox, a leading provider of cloud contact center solutions, and director/co-founder of Fidelis Recovery Solutions, Inc., a debt collector. He has over 30 years of experience in the accounts receivable management (ARM) and call/contact center industries, in addition to all phases of collections, recovery and call center operations with deep focus on technology, process improvement and compliance management systems and four years of experience as a federal consumer financial protection regulator.
McNamara also served as COO for Asset Management Outsourcing, Inc., SVP of Banking and Retail Operations for First Data Corporation’s ARM unit, Nationwide Credit/ACB, and VP of Operations for United Recovery Systems, LP.
John is a frequent speaker/panelist/consultant and author, addressing key issues and trends in the collection industry. In 2012, John chaired both the National Collections and Credit Risk conference and the Financial Services Collections and Credit Risk symposium. In 2011 John was named an ACA International Scholar and Fellow. He also is the 2009 winner of the ACA Kurt Swersky award for leadership. In 2007, John was appointed Vice President and Board Member of the Georgia Collectors Association. John was named to Collection Advisor magazine’s list of the Top 50 Most Influential Collection Professionals for 2006.
John has served as Chairman of the ACA Affiliate Committee, and member of the Debt Buyers Association Education Committee. John also served on both the Technology and Compliance Committees for TRMA.
John is a summa cum laude graduate of Kennesaw State University with a Bachelor of Business Administration degree in Finance. In 2014, John received his MBA from Kennesaw State University, where he was named a University Scholar.