Diana R. Dykstra / President & CEO, California & Nevada Credit Union League

Diana Dykstra is a dynamic chief executive with more than 40 years of experience in leading top organizations in the financial services industry. She is currently the President/CEO of the California and Nevada Credit Union Leagues.

Previously, Diana served as President/CEO of San Francisco Fire Credit Union and CoastHills Federal Credit Union, as well as a Senior Vice President of Patelco Credit Union. During her tenure as Senior Vice President at The Golden 1 Credit Union, Diana led her team to develop the prototype of the now successful Credit Union Direct Lending (CUDL) program.

Diana, a certified International Credit Union Development Educator (ICUDE), is a 1992 graduate and current President of Western CUNA Management School. She was awarded the James D. Likens Alumni Recognition Award in 2001, the California League’s Distinguished Service Award in 2002, the Phil Greer Lifetime Achievement Award from the CUNA Lending Council in 2012, the American Association of Credit Union Leagues’ highest honor—the Eagle Award—in 2014, and most recently is The National Credit Union Foundation’s 2019 Herb Wegner Memorial Award Winner.

Diana previously served as chairman and board member of the California Credit Union League. She is currently serving on the board of directors of the American Association of Credit Union Leagues (AACUL), CUNA Strategic Services, World Council of Credit Unions (WOCCU), BALANCE, Global Women’s Leadership Network, League InfoSight, PolicyWorks, and Plexcity—a cooperative business for member credit union leagues.

Eric North / Attorney, Moore, Brewer, Wolfe, Jones, Tyler, & North

Eric North is an attorney who has represented the interests of credit unions for more than thirty years. His areas of expertise include compliance, privacy, corporate, collections and bankruptcy matters. Eric is admitted to practice before the courts of the State of California, the United States District Courts in Northern, Eastern, Central and Southern districts of California, and the Ninth Circuit Court of Appeal, but has also appeared in other federal courts by special permission of those courts. Prior to becoming an attorney, Eric worked within the consumer finance industry in management, and in lending, collections, and operations departments.

In addition to practicing law, Eric spends a significant portion of his time providing training for credit unions and their attorneys with respect to legal issues. Through his separate business “NorthLegal Training and Publications,” Eric has worked closely with CUNA and other state and local credit union associations, to present local programs like this one, frequent “NorthLegal Webinars” conducted online, and annual conferences such as the NorthLegal Collections Conference and the NorthLegal Bankruptcy Conferences.

John McNamara / Bureau of Consumer Financial Protection

John McNamara is the Assistant Director of Consumer Lending, Reporting, and Collections Markets in the Research, Markets and Regulations division of the Bureau of Consumer Financial Protection. He manages a team of subject matter experts and analysts covering the student, auto, small dollar, marketplace, and installment lending markets, as well as credit reporting and debt collection.

Prior to joining the BCFP, John was Chief Marketing Officer for LiveVox, a leading provider of cloud contact center solutions, and director/co-founder of Fidelis Recovery Solutions, Inc., a debt collector. He has over 30 years of experience in the accounts receivable management (ARM) and call/contact center industries, in addition to all phases of collections, recovery and call center operations with deep focus on technology, process improvement and compliance management systems and four years of experience as a federal consumer financial protection regulator.

McNamara also served as COO for Asset Management Outsourcing, Inc., SVP of Banking and Retail Operations for First Data Corporation’s ARM unit, Nationwide Credit/ACB, and VP of Operations for United Recovery Systems, LP.

John is a frequent speaker/panelist/consultant and author, addressing key issues and trends in the collection industry. In 2012, John chaired both the National Collections and Credit Risk conference and the Financial Services Collections and Credit Risk symposium. In 2011 John was named an ACA International Scholar and Fellow. He also is the 2009 winner of the ACA Kurt Swersky award for leadership. In 2007, John was appointed Vice President and Board Member of the Georgia Collectors Association. John was named to Collection Advisor magazine’s list of the Top 50 Most Influential Collection Professionals for 2006.

John has served as Chairman of the ACA Affiliate Committee, and member of the Debt Buyers Association Education Committee. John also served on both the Technology and Compliance Committees for TRMA.

John is a summa cum laude graduate of Kennesaw State University with a Bachelor of Business Administration degree in Finance. In 2014, John received his MBA from Kennesaw State University, where he was named a University Scholar.

Art Sookazian / President of National Credit Union Collections Alliance (NCUCA)

Art Sookazian serves as the Vice President of Special Services and Risk Management for Los Angeles Federal Credit Union (LAFCU). In addition, he is the President of the National Credit Union Collections Alliance (NCUCA). The NCUCA is a nationwide collections organization for credit unions providing networking, best practices, and educational services. He oversees collections, recoveries, litigation, repossessions, and remarketing at LAFCU. He has twenty years of experience in collections at both captive finance and credit union industries. Art has worked at some of the leading captive finance companies including Toyota Financial Services, Lexus Financial Services, and Isuzu Motors Acceptance Corp. Prior to his time at Los Angeles Federal Credit Union, Art served as the Vice President of Collections at Xceed Financial Credit Union. Art has a Bachelor of Arts in Psychology from The University of Virginia. In 2016, Art was awarded the CU Times Trailblazer 40 Below award for his success overseeing collections programs at credit unions while forming the NCUCA.

Bruce A. Pearson / Senior Partner, SW&M

Bruce Pearson is a senior partner at the law offices of Styskal, Wiese & Melchione, LLP (“SW&M”). SW&M has been involved in the financial institution movement since 1936 when its founding partners began practicing law. Bruce has over twenty-four years of experience representing the industry. He provides clients with results oriented, practical and strategic legal and business advice focusing upon corporate governance, insurance coverage, operations and regulatory matters. Bruce’s past credit union work experience provides the firm’s clients with a valuable “in the trenches” perspective.

Bruce received his Bachelor of Arts degree from the University of Illinois where he majored in Russian, was elected to Phi Beta Kappa, and graduated Cum Laude in 1985. While working for a credit union, he attended Southwestern University School of Law in Los Angeles, graduating Summa Cum Laude in 1992. He is licensed to practice in the state of Arizona, California, New York, Oregon, Utah and Washington.

Bruce is a frequently requested speaker and teacher at credit union industry meetings and events; he is on the faculty of Western CUNA Management School and regularly trains senior management and volunteers on fiduciary duties and responsibilities, vendor contract negotiations and is a main speaker at SW&M’s annual legal update seminars.

Alana Anaya, Esq. / Anaya Law Group

Alana B. Anaya, Esq. is the principal/owner of Anaya Law Group located in Westlake Village, California. Ms. Anaya has proudly been representing Credit Unions throughout California since 1998 for all of their collection, real estate and contractual needs. The firm’s focus areas are collection, real estate and bankruptcy matters on behalf of creditors. The firm also provides business and legal guidance to its Credit Union clients.

Alana Anaya, Esq. and her associates at the firm have extensive knowledge and experience in all aspects of collection and post judgment remedies. They also have ample experience in business, real estate and bankruptcy litigation.

Ms. Anaya has given numerous presentations at educational seminars focusing in on collections and bankruptcy. She has prepared written educational materials on the topic of collection, bankruptcy, lending and real estate that have been utilized by educational seminar groups.

Her firm has also established important legal precedents in our legal system benefitting Credit Unions and creditor’s rights. Aside from the legal practice, Anaya Law Firm believes in giving back to the community and is a founding member and participant of a growing non-profit organization that provides ongoing educational training and mentoring to at-risk children in low socio-economic areas of Los Angeles.

Thomas J. Prenovost, Jr. / Managing Principal Attorney

Education:

• Loyola Law School (Los Angeles), Juris Doctor Degree, 1977
• University of California, Los Angeles, Graduate Studies in Architecture and Urban Planning, 1973-1974
• California State University, Long Beach, Bachelor of Arts Degree in Political Science/Public Administration, “Cum Laude”, 1972

Practice Areas:

• Automobile Law & Dealership
• Banking Law/ Commercial Litigation
• Creditor’s Bankruptcy Law
• Civil Litigation
• Commercial Litigation
• Corporate Law
• Credit Unions
• Financial Institutions
• Real Estate Law

Admitted To Practice In:

• United States Supreme Court
• California Supreme Court
• All California Courts of Appeal
• All Federal, State and Bankruptcy Courts in California

Professional Profile:

• Managing Principal of Prenovost, Normandin, Bergh, & Dawe (1984-Present)
• Director – California Credit Union Collectors Council – Orange County Chapter (2012-2017)
• Director – California Domestic Water Company (2015 – present)
• Top 100 Irish Attorney in U.S.A. (2014, 2015, 2016, 2017, 2018)
• Planning Commissioner for the City of Brea (1998-2013)
• Parks & Recreation Commissioner, City of Brea (1996-1998)
• Served on the Board of Governors for Loyola Law School (1995)
• Served on the Board of the St. Vincent de Paul Society (1996)
• Associate Professor at Chapman University (1977-1983)
• Founder (2000) and President (2010-2012) of the Celtic Bar Association of Orange County
• Speaker on various topics, including “Current Legal Issues” and “Update on Legal Lending Issues” at California Bankers and Lenders Conference
• Brea-Olinda High School Football Booster President (1994-1999)
• Member of American Bar Association, Orange County Bar Association, Debt Collection, Bankruptcy and Real Estate Sections, Community Bankers of California, California Bankers Association, American Financial Services Association, Mortgage Bankers Association of America, and Trial Lawyers Association of America
• Member of the California Association of REALTORS® (“C.A.R.”) Attorney Referral Panel (2006 to present)
• Expert Witness
• California Licensed Real Estate Broker
• Judge Pro-Tem, Orange County Superior Court (1983-1988)

Karel Rocha

Education:

• University of San Diego, California, Juris Doctor, 2000
• University of California, San Diego, CA., Bachelor of Arts Degree, Sociology with a minor in Spanish Literature, 1997

Practice Areas:

• Civil Litigation
• Banking Law/ Commercial Litigation
• Collection
• Bankruptcy
• Real Estate Law
• Title Insurance Defense
• Mortgage Banking Law
• Escrow Defense

Admitted To Practice In:

• All United States District and State Courts in California

Professional Profile:

• Mr. Rocha is a Member of State Bar of California, Los Angeles County Bar Association, Orange County Bar Association, and the Hispanic Bar Association of Orange County.
• Mr. Rocha became a Principal at Prenovost, Normandin, Bergh & Dawe in January 2015 and represents credit unions, escrow companies, banks and financial institutions in all manner of civil litigation, including consumer finance and real estate matters, and compliance.
• Over the last sixteen years, Mr. Rocha has successfully handled court and jury trials throughout the State of California in the fields of real estate, consumer finance contract enforcement, auto dealer and auto finance defense, contractual disputes and personal injury on behalf of individuals and corporate clients.
• He has also been a panelist speaker at various seminars throughout the State relating to consumer finance litigation and compliance (FDCPA, TCPA, Rosenthal Act, Rees-Levering Act, CFPB), bankruptcy law, escrow law, and real estate matters.

Jennifer Smith / Senior Counsel at Buchalter

Jennifer Smith focuses her practice primarily on representing financial institutions and corporate clients, specializing in pre- and post-judgment remedies, workouts, and general business-related matters. Ms. Smith is also experienced in unlawful detainer prosecution and defense, and in defending worker’s compensation/ Labor code 132a claims. She is counsel to more than 70 credit unions throughout California.

Ms. Smith is on the Executive Board of the Fashion Industries Guild of Cedars-Sinai. Ms. Smith also serves on the Board of Directors for the California Credit Union Collector’s Council, North Los Angeles Chapter. She speaks regularly at various credit union chapter meetings and conferences on issues of Rees-Levering, vehicle lien laws, garageman’s liens, Fair Debt Collections Practices Act (Federal and State), indirect and direct loans, and California’s anti-deficiency laws. Ms. Smith also speaks on the enforcement of judgments. Additionally, she presents educational seminars for attorneys on Judgment Debtor Examinations, Writs of Possession, and Writs of Attachment. Ms. Smith co-authored, “When Should You File a Form 1099-C?” Points & Authorities, 2000.

Valerie Bantner Peo / Attorney at Buchalter

Valerie Bantner Peo has a broad commercial practice with significant experience at the trial and appellate levels in bankruptcy, federal, and state court, as well as mediation. She has represented financial institutions, manufacturers, airports, landlords, and trustees in state and federal court, and in all aspects of bankruptcy reorganization and liquidation, including lease assumptions and rejections, plan confirmation, claim disputes, fraudulent transfers, and preference liability.

Ms. Bantner Peo served as a clerk for the Honorable Edward D. Jellen, U.S. Bankruptcy Court for the Northern District of California.

In 2016, Ms. Bantner Peo was one of The International Women’s Insolvency and Restructuring Confederation’s (IWIRC) 2016 “Rising Star” award finalists and was featured in their IWIRC Connection’s Member Spotlight.

Ken Evancic / Vice President, Resource Management Services

Ken Evancic is a collections veteran with over 20 years experience, managing more than 1200 collectors, and multiple portfolio types. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collections operations management, he has lead initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance.

Prior to joining Resource Management Services, Inc. in 2011, Ken was a Sr. Vice President and Collections Director at Citi Cards. His responsibilities included the consumer and partnership credit card portfolios. In addition to this responsibility, Ken played the lead role in developing Citi’s current collections performance management system. Prior to Citi, Ken worked at AT&T Universal Card where his career started as a collector and moved throughout collections with roles as a dialer operator, Front Line manager, and a Vice President Collections Operations manager.

Cristian deRitis / Senior Director, Consumer Credit Analytics

Cristian deRitis is a Senior Director with Moody’s Analytics. As the Head of Consumer Credit Research in the Americas, Cristian specializes in credit, policy and the broader economic conditions.

He publishes analysis regularly and is often quoted in publications such as the Wall Street Journal for his views on the economy and consumer credit markets. In addition, Cristian leads a team of analysts in the development of econometric credit loss models for stress-testing, financial reporting and business as usual purposes including CCAR,DFAST, IFRS9 and CECL. Cristian also spearheads efforts to obtain alternative sources of data to measure economic activity more accurately than traditional sources.

Before joining Moody’s Analytics, Cristian worked for Fannie Mae and taught at Johns Hopkins University. He holds a PhD in economics from Johns Hopkins University and is named on two U.S. patents for credit modeling techniques.

David Fieldhouse / Director, Consumer Credit Analytics with Moody Analytics

David Fieldhouse is a Director of Consumer Credit Analytics with Moody’s Analytics. David develops and validates models of retail loan performance for financial institutions as well as produces analysis of consumer credit markets. David has a PhD from the University of Western Ontario.

Sohini Chowdhury / Director of Economic Research

Sohini Chowdhury is a Director and Senior Economist with Moody’s Analytics, specializing in macroeconomic modeling and forecasting, scenario design, and market risk research, with a special focus on stress-testing and CECL applications. Previously, she led the global team responsible for the Moody’s Analytics market risk forecasts and modeling services while managing custom scenarios projects for major financial institutions worldwide.

An experienced speaker, Sohini often presents at client meetings and industry conferences on macroeconomic models, scenarios and CECL solutions. Sohini holds a PhD and a master’s degree in economics from Purdue University, and a master’s degree in applied statistics from West Chester University in Pennsylvania. Before joining Moody’s Analytics in 2011, she taught economics at the University of Cincinnati.

Detective Michael Gomez with Las Vegas Metropolitan Police Department (LVMPD)

Detective Gomez has been employed with the Las Vegas Metropolitan Police Department for 17 years. For over the last 11 years, he has been a part of the Financial Crimes section which investigates Frauds, Forgeries and Identity Theft. Detective Gomez is also a member of the Electronic Crime Task Force of the Secret Service.

Detective Gomez is trained in Virtual Crypto Currency investigations, network intrusion response, cellular and Wi-Fi analysis, Social Media investigations, Synthetic Identities and Detection of Counterfeit documents. Detective Gomez teaches at the LVMPD police academy as well as instructs various public groups on ways to avoid becoming a victim of Financial Crimes.

Sergeant Roger Palmer with the Las Vegas Metropolitan Police Department (LVMPD)

Sergeant Palmer has been employed with the Las Vegas Metropolitan Police Department for 20 years. For the last 3 years, he has been assigned to the Financial Crimes section. He has worked a variety of investigative assignments covering person and property crimes, including conducting numerous covert and overt investigations. He is currently a member of a Financial Crimes Task Force.

With a large tourism industry based around gambling, there is a constant issue of monetary based financial crimes. Nevada continues to be in the top states for financial crimes and identity theft, which has resulted in a wide range of financial investigation types. LVMPD’s Financial Crimes Section averages over 25 new cases every day, which provides a wide knowledge base of current trends affecting the financial industry.

Tony Altieri / Director of Business Development, National Powersport Auctions

Tony is the Director of Business Development at National Powersport Auctions. He has over 15 years’ experience in the auction and remarketing industry. Prior to joining NPA in 2009, Tony was the AVP of Remarketing for Bank of America. In 2016, he was chosen to sit on the Board of Directors at Powersports Finance.

Why interested in presenting to the NCUCA attendees
My knowledge and experience allow me to provide keen insights, as to why the Credit Unions have much to gain, when lending in Powersports. Also, to understand expectations when recovering and having to remarket those repossessed.

Outcome from attending this presentation
A true understanding of the benefits and real risks of lending, and how to maximize your return in remarketing Powersports vehicles.

Courtney Collier / RVP of Sales, Open Lending

Courtney Collier joined OpenLending in January of 2018 as a Regional Vice President. Prior to starting at OpenLending, Courtney managed CU Direct’s loan portfolio analytics product, Lending Insights. Since 2012 he successfully worked with over 100 credit unions to manage and develop comprehensive credit risk management programs using data and analytics. He has worked diligently to educate credit unions on the latest techniques and best practices to uncover risk and discover opportunities hidden in their portfolio’s data. As a strategic leader and industry expert, Courtney focuses on using data to make a positive impact on profitability, mitigate risk and drive efficiencies through data-driven decisions and actionable analysis.

Shirley McFarlane / RVP of Sales, Open Lending

Shirley has been involved with the credit union industry for the past 30 years. She is a firm believer in the credit union movement and the philosophy of people helping people. Shirley began her credit union career in Alberta, Canada. She worked her way through many positions which earned her trust amongst the members and fellow credit unions. Her expertise lies with lending and membership growth which has allowed her to assist many credit unions in both Canada and the United States.

Shirley and her husband came to the United States in 2001. After working with one of the largest credit unions in Canada, she made the move to work with Transamerica (State National Companies). She currently is RVP of Sales with Open Lending.

Brett Christensen / Owner, CU Lending Advice, LLC

Brett is the owner of CU Lending Advice, LLC. As such, he consults and conducts training sessions on various lending topics to professionals that work in the credit union industry. His personal and entertaining speaking style have also made him a popular and sought out speaker in the credit union industry.

Prior to forming his own company, Brett worked as a lending consultant and trainer for Lending Solutions Consulting, Inc. of Elgin, IL. Prior to his job at Lending Solutions, Brett was the Chief Sales Officer of APPRO Systems, Inc. which purchased the Loan Link Lending Center, which Brett managed as the President for three years.

Prior to his work at Loan Link, Brett was the Vice President of Lending & Sales at Clark County Credit Union in Las Vegas, Nevada. He also worked for five years as a civil engineering officer in the United States Air Force.

He has earned a Bachelor’s of Science degree in Civil Engineering from the United States Air Force Academy in 1987, and a Master’s of Business Administration degree from the University of Phoenix in 1991.

Ann Davidson / Vice President of Risk Consulting, Allied Solutions

Ann has over 40 years assisting credit unions in identifying areas of risk in their operations and recommends appropriate loss controls to reduce loss exposure.

In her past experience she has worked in claims, underwriting and risk management in helping credit unions manage their risks. Ann is frequently asked to speak by various organizations on a variety of topics related to fraud risk. She also provides training for credit union employees and is considered an expert on payments. Ann often conducts training seminars on electronic payments, cards, ACH and wires.

Ann attended the University of Wisconsin and is associated with many industry experts as it relates to managing risk. In her spare time, she spends time with her family, enjoys snow skiing and volunteering with various groups.

Mark Rubino / Sr. Vice President, South Bay Auto Auction and Remarketing Services

Mark has over thirty years of experience in the automotive industry, including an extensive financial services background. Mark’s responsibilities throughout his career have included marketing, loan originations, collections, audit, and risk management.

Prior to joining South Bay Auto Auction in 2000 as Marketing Director, Mark spent ten years as Operations Chief of Staff and a Regional Manager for Fidelity Financial Services and Wells Fargo Financial Services. His duties there included the hiring and training of management personnel as well as auditing field branch operations, and due diligence of pending acquisitions.

Born and raised in New Haven, Connecticut, he attended Quinnipiac College in Hamden, CT before moving west to California.

Linda Straub Jones / Director Market Planning – Compliance, LexisNexis

Linda Straub Jones is the Director of Market Planning for Compliance Products with LexisNexis Risk Solutions. She has over 30 years of experience in the credit/collections industry and has worked as a collector, skip tracer, paralegal, bankruptcy data specialist and compliance data specialist. She has been with LexisNexis Risk Solutions for 16 years. Prior to that she worked with Probate Finder, LLC and Balogh Becker law firm.

In her current position Linda is responsible for researching and reviewing the rules and regulations that impact the credit and collections industry and strategizing on how data may help customers with those regulations. Additionally she writes articles, blogs and whitepapers relating to the credit and collections industry and presents on compliance topics at industry webinars and conferences.

Denise Cross / Accounts Receivable Management & Financial Services Division, LexisNexis

Denise Cross has worked as a Consultant for twelve years to the LexisNexis Accounts Receivable Management Division and Financial Services Division. Her primary focus is workflow analysis and design. In addition, she has a heavy focus on compliance and attends all ACA and CFPB sessions in Washington, DC.

Denise has 30 years of experience working in the collection industry that encompasses all aspects of the collection cycle. She has worked a multitude of portfolio types: auto deficiency, retail, bankcard, commercial collections, healthcare, early stage delinquencies and student loans.

Denise’s career started 1987 as a collector with CSC Credit Service and moved through management, ultimately becoming General Manager, prior to her departure in 1995. She worked as a Collection Manager for USAGroup (Sallie Mae) and prior to joining LexisNexis, worked as the Legal Recovery Manager for Mutual Hospital Services for several years.

Jose Iregui / Vice-President of Collections at Langley Federal Credit Union

Bilingual executive with 25 years of experience in customer service and sales and over 18 years of call center management, BPO management, sales of off shoring services, international banking purchases, credit card operations, fraud detection/prevention and consumer finance management in the United States, Canada, Latin America and South East Asia. Extensive success in turning around financial services organizations through process improvement, re-engineering and operational streamlining. Currently the Vice President of Collections at Langley Federal Credit Union. Jose graduated with BA in Management and Entrepreneurship – Buena Vista University. Strengths include:

• Executive Leadership
• Sales of BPO Services
• B2B and B2C Management
• Mergers and Acquisitions
• Global Product Development
• BPO and Operations Management
• Enterprise Change Management
• Project Management Methodologies

Kevin Barth / Regional Vice President at Temenos USA, Inc.

Kevin Barth is the Regional Vice President of Sales for the Western region with Temenos. He brings over 15 years of banking knowledge and experience with him. So far during his career he has managed everything from large commercial banks to neighborhood community banks. During his tenure Kevin was recognized as a sales leader; he was always able to adapt to the good, bad, and ugly of the banking industry in which he lead himself and his teams successfully through each of those periods.

Kevin first joined Temenos in 2015 as a Product Evangelist, in that role he was tasked with being a product and subject matter expert in all of the Lifecycle Management Suite products. Kevin developed and delivered tailored sales presentations, and product demonstrations, to prospective and existing customers. He was also very in tune with what was happening in the financial services and technology industry which helped him to ensure that Temenos’ product were in fact delivering world class results to their customer base. With all of this experience and knowledge he is now able to speak very in depth and answer questions immediately when speaking to customers and prospects.

John Bagents / President/CEO at County Schools Federal Credit Union

John Bagents is the President/CEO of County Schools Federal Credit Union in Ventura, CA. Prior to joining CSFCU, John worked in three different regions for the National Credit Union Administration (NCUA), examining credit unions in 11 or more states. Since taking the position at County Schools FCU in 2014, he and his team have decreased the credit union’s delinquency and net charge off ratios by 90% and 72%, respectively. John also serves on the Steering Committee for the Southern California Credit Union Alliance (SCCUA).

Jerad Broaddus / Vice President of Loan Services, Partners Federal Credit Union (PFCU)

Jerad has worked in the financial services industry for over 20 years; with most of that experience being in leadership roles within inbound/outbound contact centers. Jerad has been in the credit union industry now for 8 years and has no desire to move back to banking! Jerad prefers working within credit union’s because they are focused upon servicing the member. In his current role at PFCU Jerad is responsible for the development and implementation of collection, loan servicing, loss mitigation, repossession and recovery strategies. He will graduate with his MBA from Southeastern University in August 2019

On his move from Tucson, AZ to Orlando, FL in 2015, “Heat is heat. Dry, or wet…it’s just plain hot.”

Dawn Rogers / Collections Manager at Arizona Federal Credit Union (AZFCU)

Dawn Rogers serves as the Collections Manager for a 1.6 billion dollar credit union, Arizona Federal Credit Union (AZFCU). In addition, she is the President of the Arizona Credit Union Collector’s Council (ACUCC). The ACUCC is an Arizona based collections organization specifically for Credit Unions, providing opportunities for education, networking, and best practice sharing. She oversees collections, recoveries, repossession and remarketing for AZFCU. She has twenty plus years of experience in collections and financial services at both Credit Unions and Large Banks. She has played a key role in two of the largest system conversions in banking history. Dawn’s first love is training where she managed new hire as well as on-going training and leadership learning for sites in excess of 2,500 employees.