About NCUCA

 

Mission Statement

To be a premier credit union industry organization providing information
on up to date credit union related issues. We will be sharing best practices, facilitating communication and networking nationwide.

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July 13, 2022

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Testimonials

NCUCA Concept

Learn from credit union experts regarding topics such as:

  • Management
  • Risk Management
  • Collections
  • Recovery
  • Litigation
  • Bankruptcy
  • CFPB Matters
  • Skip-Tracing
  • Industry Best Practices
  • Networking

NCUCA Board Members

  • Art Sookazian, NCUCA President
    Los Angeles Federal Credit Union
  • Vantage West Credit Union
  • Alta Vista Credit Union
  • FirstCity Credit Union
  • Credit Union of Southern California
  • Texas Bay Credit Union
  • Credit Union of Denver
  • California Credit Union

Expand your credit union collections network
to include nationwide peer credit unions

Presented By

Texas Bay Credit Union
First City Credit Union
Vantage West Credit Union
CUSC
California Credit Union
Credit Union of Denver

Agenda

Registration

Tower Ballroom
ROOM 1
ROOM 2
ROOMS 5
ROOM 4
2:00pm – 5:00pm
Reg Desk 4
5:00pm – 7:00pm
 
Welcome Reception

Day One

Tower Ballroom
ROOM 1
ROOM 2
ROOMS 5
ROOM 4

Day Two

Tower Ballroom
ROOM 1
ROOM 2
ROOMS 5
ROOM 4
9:00am – 11:00am
 
Vendor Event/Giveaways/Headshots- Brunch
10:50am – 11:00am
 
NCUCA Giveaway/Speaker Intro
11:45am – 12:00pm
 
15 minute break/coffee
1:30pm – 1:45pm
 
Snacks/Cookies/Refreshments
2:30pm – 3:00pm
 
Closing Ceremony, Certificates, & NCUCA Main Giveaway

NCUCA Speakers

Ann Kossachev

Keynote Speaker

Ann Petros / Vice President of Regulatory Affairs, NAFCU

Ann Petros was named Vice President of Regulatory Affairs in October 2021. In her role, Petros oversees NAFCU’s advocacy to federal agencies, including the National Credit Union Administration, the Consumer Financial Protection Bureau, and the Federal Housing Finance Agency. Petros joined NAFCU in June 2016 as a regulatory affairs counsel and was promoted to senior regulatory affairs counsel in June 2018. Since starting at NAFCU, Petros has led the association’s advocacy on housing finance issues as well as Federal Communications Commission rules implementing the Telephone Consumer Protection Act.

Prior to joining NAFCU, Petros worked at a law firm focusing on complex commercial litigation. Petros is a graduate of the George Mason University Antonin Scalia Law School and holds a bachelor’s degree in economics and political science from Binghamton University.

Petros is a member of the Virginia State Bar, the Virginia Bar Association, and the American Bar Association. Petros is also a registered parliamentarian.

Chazz Palminteri

World Renown A-list Celebrity Actor, Author, Producer

Chazz Palminteri 

Bronx-born and raised Chazz Palminteri was a natural choice to continue the Italianate torch in film. In the tradition set forth in the 1970s by such icons as director Martin Scorsese and actors Robert De Niro, Al Pacino, John Cazale and Joe Pesci, Palminteri has brought grit, muscle and an evocative realism to the sidewalks of his New York neighborhood, violent as they are and were.

Chazz was born Calogero Lorenzo Palminteri in 1952 in the Bronx, New York, the son of Rose, a homemaker, and Lorenzo Palminteri, a bus driver. He grew up in a tough area of the Bronx, giving him the life lessons that would later prove very useful to his career. He graduated from Theodore Roosevelt High School and started out pursuing his craft in 1973 studying at the Actor’s Studio. He appeared off-Broadway in the early 1980s while paying his dues as a bouncer and doorman in nightclubs, among other jobs.

In 1986 he headed west and found that his ethnic qualifications was well-suited for getting tough-talker parts. Slick attorneys, unflinching hoods and hard-nosed cops were all part of his ethnic streetwise persona in such TV shows as Wiseguy (1987), Matlock (1986) and Hill Street Blues (1981). In films he started off playing a 1930s-style gangster in Sylvester Stallone’s Oscar (1991). Although his roles were sharp, well-acted and with a distinct edge to them, there was nothing in them to show that he was capable of stronger leading parts.

In 1988 he wrote for himself a play entitled “A Bronx Tale,” a powerful one-man stage commentary in which he depicted his bruising childhood in great detail, which included witnessing gangland slayings. Palminteri brought each and every character to life (18 in all) in this autobiographical piece — his friends, enemies, even his own family. He showcased for years in both Los Angeles and New York, finally sparking the interest of his film idol, Robert De Niro. DeNiro, wanting to direct for the first time, saw the potential of this project and brought both it and the actor/writer to the screen. Palminteri played one of the flashier roles, Sonny, a gangster, in the movie version. An unknown film commodity at the time, Chazz had stubbornly refused to sell his stage property (the offers went into the seven figures) unless he was part of the package as both actor and screenwriter. DeNiro, who became his mentor, backed him up all the way, and the rest is history. A Bronx Tale (1993), which featured his actress/producer/wife Gianna Palminteri, earned strong reviews.

At age 41 Palminteri had become an “overnight” star. Other important projects quickly fell his way. He received a well-deserved Oscar nomination the following year for his portrayal of a Runyonesque hit man in Woody Allen’s hilarious jazz-era comedy Bullets Over Broadway (1994). He was on the right side of the law in both The Perez Family (1995), his first romantic lead, and then the classic crimer The Usual Suspects (1995). He played the ill-fated brute in Diabolique (1996) and wrote a second screenplay, Faithful (1996), in which he again plays a hit man, terrorizing both Cher and Ryan O’Neal.

Though Palminteri was invariably drawn into a rather tight-fitting, often violent typecast, it has been a secure and flashy one that continues to run strong into the millennium. Surprisingly, the one obvious show he missed out on was HBO’s The Sopranos (1999). True to form his trademark flesh-lipped snarl was spotted in gritty urban settings playing a “Hell’s Kitchen” cop in One Eyed King (2001) starring actor/producer Armand Assante; a pool hustler and mentor in Poolhall Junkies (2002); a mob boss in In the Fix (2005); a dirty cop in Running Scared (2006); the titular scam artist as Yonkers Joe (2008); a karaoke-loving Italian psychiatrist in Once More with Feeling (2009); and an abusive husband and father in Mighty Fine (2012).

Other millennium filming includes starring presences in Body Armour (2007), The Dukes (2007), the title conman as Yonkers Joe (2008), Once More with Feeling (2009) and Mighty Fine (2012), as well as prime supports in Running Scared (2006), A Guide to Recognizing Your Saints (2006), Push (2006), Jolene (2008), Once Upon a Time in Queens (2013), Legend (2015), Vault (2019), Clover (2020). TV crime continues to occupy his time as well, clocking in such series’ credits as Kojak (2005), Rizzoli & Isles (2010) and Godfather of Harlem (2019). Occasionally he will lighten up — as in his recurring role as Shorty on the popular sitcom Modern Family (2009).

Sohini Chowdury

Sohini Chowdhury / Director & Senior Economist, Moody’s Analytics

Sohini Chowdhury is a Director and Senior Economist with Moody’s Analytics. She specializes in applying macroeconomic forecasts, scenarios, and models in different industries such as banking, insurance, government, and asset management. These applications include stress testing such as CCAR/DFAST and ORSA, impairment accounting such as CECL/IFRS9, and asset allocation. She also works on incorporating climate scenarios and ESG metrics in underwriting and portfolio management. Previously, she led the global team responsible for the Moody’s Analytics market risk forecasts and modeling services while managing custom scenarios projects for major financial institutions worldwide.

An experienced speaker, Sohini often presents at global industry conferences, roundtables and client meetings on topics such as the global and regional macroeconomic outlook and risks, and industry best practices for managing credit and market risks, portfolio modeling and meeting regulatory mandates. Sohini holds a PhD and a master’s degree in economics from Purdue University, and a master’s degree in applied statistics from West Chester University in Pennsylvania. She is a GARP® certified Financial Risk Manager (FRM) and has been working at Moody’s Analytics since 2011.

Joette Colletts

Joette Colletts / Vice President of Risk Management, Allied Solutions

Joette leads the risk management department providing risk control services to financial institution policyholders. She leads the development and implementation of comprehensive loss control services to continually address emerging risks. Expertise in ERM (Enterprise Risk Management), Board of Director Risk Oversight, Employee Dishonesty (forensic auditing), Employment Practices Liability, Payment Systems and more.

EXPERIENCE AND CREDENTIALS
As a leader in the risk management solutions profession and a featured speaker at national and regional events, Joette has developed an impressive list of achievements and accreditations in the financial institution industry:

Graduate of the University of Pittsburgh: Accounting and Education BS degrees
Certifications and Licenses:

  • Certified Risk Manager (CRM)
  • Certified Insurance counselor (CIC)
  • Certified Fraud Examiner (CFE)
  • Certified Financial Crimes Investigator (CFCI)
  • Certified Credit Union Executive (CCUE)
  • Credit Union Enterprise Risk Management Expert (CUERME)
  • Certified A.L.I.C.E. Active Shooter Instructor
  • Property & Casualty Insurance License
  • Life & Health Insurance License

Previous Work Experience:

  • 32 years at CUNA Mutual Group providing risk management solutions to financial institutions
  • Partnered with NCUA presenting risk management topics at NCUA workshops, regional meetings, webinars and videos.

Art Sookazian / President of National Credit Union Collections Alliance (NCUCA)

Art Sookazian serves as the Vice President of Special Services and Risk Management for Los Angeles Federal Credit Union (LAFCU). In addition, he is the President of the National Credit Union Collections Alliance (NCUCA). The NCUCA is a nationwide collections organization for credit unions providing networking, best practices, and educational services. He oversees collections, recoveries, litigation, repossessions, and remarketing at LAFCU. He has twenty years of experience in collections at both captive finance and credit union industries. Art has worked at some of the leading captive finance companies including Toyota Financial Services, Lexus Financial Services, and Isuzu Motors Acceptance Corp. Prior to his time at Los Angeles Federal Credit Union, Art served as the Vice President of Collections at Xceed Financial Credit Union. Art has a Bachelor of Arts in Psychology from The University of Virginia. In 2016, Art was awarded the CU Times Trailblazer 40 Below award for his success overseeing collections programs at credit unions while forming the NCUCA.

Karel Rocha

Karel Rocha / Principal Attorney, Prenovost, Normandin, Dawe, & Rocha 

Professional Profile:

  • Mr. Rocha is a Member of State Bar of California, Los Angeles County Bar Association, Orange County Bar Association, and the Hispanic Bar Association of Orange County.
  • Mr. Rocha became a Principal at Prenovost, Normandin, Bergh & Dawe in January 2015 and represents credit unions, escrow companies, banks and financial institutions in all manner of civil litigation, including consumer finance and real estate matters.
  • Over the last 17 years, Mr. Rocha has successfully handled court and jury trials throughout the State of California in the fields of real estate, auto dealer and auto finance defense, contractual disputes and personal injury on behalf of individuals and corporate clients.
  • He has also been a panelist speaker at various seminars throughout the State relating to consumer finance litigation and compliance (FDCPA, TCPA, Rosenthal Act, Rees-Levering Act), bankruptcy law, escrow law, and real estate matters

Bruce A. Pearson / Senior Partner, SW&M

Bruce Pearson is a senior partner at the law offices of Styskal, Wiese & Melchione, LLP (“SW&M”). SW&M has been involved in the financial institution movement since 1936 when its founding partners began practicing law. Bruce has over twenty-four years of experience representing the industry. He provides clients with results oriented, practical and strategic legal and business advice focusing upon corporate governance, insurance coverage, operations and regulatory matters. Bruce’s past credit union work experience provides the firm’s clients with a valuable “in the trenches” perspective.

Bruce received his Bachelor of Arts degree from the University of Illinois where he majored in Russian, was elected to Phi Beta Kappa, and graduated Cum Laude in 1985. While working for a credit union, he attended Southwestern University School of Law in Los Angeles, graduating Summa Cum Laude in 1992. He is licensed to practice in the state of Arizona, California, New York, Oregon, Utah and Washington.

Bruce is a frequently requested speaker and teacher at credit union industry meetings and events; he is on the faculty of Western CUNA Management School and regularly trains senior management and volunteers on fiduciary duties and responsibilities, vendor contract negotiations and is a main speaker at SW&M’s annual legal update seminars.

Barry Smith

Barry A. Smith, Esq. / Shareholder, Buchalter

Barry A. Smith is a Shareholder and a senior member of the Firm’s Litigation Practice Group and Chairman of the Financial Institutions Practice Group. Mr. Smith focuses his practice on representing financial institutions and other business entities, both domestically and internationally. Mr. Smith has extensive experience in business and commercial litigation, creditors’ rights, real estate, loan workouts and restructuring, provisional remedies, receiverships, collections, and post-judgment enforcement. He also handles complex defense litigation including tort, contract law, and real estate.

Mr. Smith is a frequent speaker on creditor’s rights, enforcement of judgments, prejudgment remedies, workouts and turnarounds, wrongful termination, sexual harassment, business and banking fraud, arbitration, toxic waste, lender liability, legal ethics, probate estates and trusts, and collection strategy and tactics. He speaks at numerous seminars and conferences including the California Independent Bankers, Risk Management Association, Special Asset Managers Association, National Association of Chinese American Bankers, Western Bankers Association, Western Independent Bankers Association, the Los Angeles County Bar Associations, and the Los Angeles Chamber of Commerce.

Buchalter is the largest law firm in the Country that specializes in the representation of Credit Unions.

Read full bio >>

Greg Pesci

Greg Pesci / President & CEO of Spera, Inc. (dba MessagePay)

Greg Pesci is the founder, President, and CEO of Spera, Inc. (dba MessagePay). MessagePay is a fintech company that embeds payments into communication software to serve the needs of financial institutions.

Greg served at ProPay, Inc. for nearly ten years. His roles included General Counsel, and then President and COO. He was instrumental in leading the sale of ProPay to Total Systems (“TSYS”). Prior to joining ProPay, Greg served as SVP at Merrick Bank, where he was Associate General Counsel, and led Business Development for more than 6 years.

He holds a Master of Organizational Behavior from the Marriott School of Business, and a Juris Doctor degree, with honors, from the J. Rueben Clark Law School at Brigham Young University. He is a named inventor on a patent addressing encryption and secure payment transactions.

Nick Mitchell

Nick Mitchell / Senior Vice President & General Counsel, Logix Federal Credit Union

Nick Mitchell is the Senior Vice President, General Counsel at Logix Federal Credit Union, a $9 billion financial institution serving over 230,000 members headquartered in Southern California. In addition to managing the company’s legal affairs, Nick oversees the Regulatory Compliance, Special Assets, Credit Administration & Support, Human Resources, Talent Acquisition, Talent Development, Policies and Procedures, and HR Management Systems departments.

Nick pursued his formal education almost entirely while working full time, completing his Bachelor of Science in Business and Management at Woodbury University, and his Juris Doctorate at Southwestern Law School.

Nick has managed teams in legal affairs, sales, learning and development, talent acquisition, service quality, member loyalty, and project management. As a proponent of continuing education, Nick also completed his NAFCU Certified Compliance Officer designation and Management and Leadership Accreditation, his Association for Talent Development Certified Professional in Learning and Performance credential, and his Satmetrix Certified Net Promoter designation. Nick also serves as the Secretary of Henry Mayo Newhall Hospital Foundation’s Board of Directors, and he is a member of the Board of Advisors for the Woodbury University School of Business.

David Shekhter

David Shekhter / President, Total Collectr

David is an experienced and well-known entrepreneur with over 15 years experience co-founding a number of successful companies in the e-commerce Fintech, and Cannabis industries. David is currently the President of Total Collectr; a leading AI start-up that is positioned to disrupt the way collections are performed. David has been the Managing Partner of Voltage Pay since 2006, a leading e-commerce brokerage providing merchants with payment solutions, and managing a portfolio that has exceeded billions of dollars in processing volume. David was previously the co-founder of Cannmart Inc; the first distribution-only Licensed Producer in Canada as well as co-founder of Famous Brandz Inc.; a leading CPG company, focusing on licensed branded products in partnerships with Snoop Dogg, Paramount Pictures, Guns and Roses, and other high profile brands. Famous Brandz was acquired and merged with High Tide Inc. (HITI Nasdaq) in 2018 and helped form what is currently the leading retailer and accessory cannabis company in Canada and 1st retailer listed on the Nasdaq. David is a Director of North Spring Capital Partners; a mid-size venture firm providing capital to start-up technology, health care, and manufacturing companies, and also the Executive Chairman of Algae-C, an emerging biotech company.

Eric Foulk

G. A. “Jay” Mossman, III / Founder & CEO, AKUVO

Jay started his career as a software developer with Mellon Bank. He continued his banking career at RebublicBank in Dallas and BankOne in technology but eventually migrated to the business side of banking, with a focus in wealth management. Jay was recruited by Safeguard Scientifics in the early 90’s to become CEO of Premier Systems, which was one of Safeguard’s largest fintech investments. When Jay was brought in by Safeguard, Premier had just been written up in the Wallstreet Journal as the largest software failure in banking history. It had a negative cash flow of $1mm per month on $4mm in revenue, no referenceable customers and $50mm of outstanding lawsuits. Within 18 months Jay led the turnaround of the company to be cash positive and eventually grew revenue 9 times within 5 years, eventually selling the company to Sungard.

After years of working for banks and being CEO of a software company, Jay started his own company in the late 90’s. The beginnings were an incubator which Jay incubated 6 separate companies. In October of 2000 Jay founded what would become Akcelerant which when sold to Temenos in 2015 had over 600 credit unions as customers and a 70% share of credit unions over $1b running his collection or origination software.

In February 2020 Jay launched a new company that is focused on delivering AI driven solutions for the credit union industry. This time Jay is sharing the success with credit unions as his new venture is a CUSO.

Jay has been received many awards over his career, such as, Inc. Magazine Turnaround of the Year, and he has received citations from both the house and senate of Pennsylvania for his technology contributions and leadership.

Jay is an active technology investor having ownership in over a dozen companies. He recently has been involved in impact investing, helping those that normally would not receive funding to start a venture due to their background or income status.

Jay has been married for 41 years, has two children and 6 grandchildren.

Mike Schatzman

Mike Schatzman / CEO, Technology Systems Solutions

I have been working at or for credit unions since 1988. I have been writing Symitar PowerOns since 1994. Today I am the CEO of Technology Systems Solutions (TSS). I founded TSS, in 2001, with the goal to help credit unions realize the power of their Symitar System. I combine my experience with the technical aspects of the Symitar Episys system and my knowledge of the business and functional aspects of running a credit union. I grew my knowledge of the collections process and Symitar’s Collections package in 2008 because of growing number of credit unions that needed a more robust offering in those difficult times. I have used PowerOns to help collections professionals create tools to track collections processes such as; bankruptcies, repossessions, outsourced accounts, and legal processes. I have helped collection managers create reports to track productivity and results. I have helped collections executives create reports to analyze collections portfolios to recognize trends and anticipate future needs.

Daniel Hernandez

Daniel Hernandez / Regional Remarketing Director, South Bay Remarketing Services

Currently serves as Regional Remarketing Director for South Bay Remarketing Services. With over 25 years in Credit Union Collections and Automotive Remarketing.

Daniel has managed collection teams for Credit Unions, and 3rd party collection agencies. He currently oversees the internal remarketing process from A to Z for SBRS clients nationwide. Along with managing the day to day operations, Daniel spearheads the Talent Acquisition/, Talent Development for our Recovery Team.

Mark Johnson

Mark Johnson (MJ)/ Director of Sales, Eltropy

Mark Johnson, a native Seattle resident, has spent 30+ years as an Enterprise Sales Leader working for software companies Microsoft, DocuSign, Quantum, and the last 8 years pioneering the Text Messaging for Credit Unions initiative. Mark was directly responsible for launching Zipwhip into the Credit Union space and has since led Eltropy’s sales efforts since 2019.

He is passionate about the credit union movement and brings a great deal of experience as a thought-leader and consultant.

Jenn Quinn

Jenn Quinn / Customer Success Manager, Eltropy

Jenn Quinn has been working with banks and credit unions for more than 15 years building relationships of trust and solving existing pain points. She believes in providing quality leadership for the design and execution of product implementations. Her areas of expertise include the financial services industry, servicing and the mortgage industry.

Jenn joined Eltropy, a SaaS organization, as a customer success manager to build relationships with Credit Unions utilizing the Eltropy platform which includes secure and compliant Text, Video, Audio, Secure Chat and Social Messaging channels.

Jenn is passionate about partnering with clients to understand their expectations and providing the best customer experience. This includes overseeing client onboarding, providing analytics and incorporating feedback into Eltropy.

Teamwork, dependability and positive attitude are why clients both internally and externally enjoy working with her. Jenn believes a collaborative journey throughout the relationship.

Eltropy integrates with IT systems including Symitar, MeridianLink and Corelation.

Matt Rehnelt

Matt Rehnelt / Business Development Manager, DCM Services

Spending a majority of his career working within the financial services and healthcare industries, Matt has worked with DCMS since 2010. Matt works hand-in-hand with organizations to create and enhance their estate recovery process. Matt graduated from Metropolitan State University with his Bachelors in Business Administration.

Chris Stanley

Chris Stanley / Director of Business Development, DCM Services

Joining our organization in 2004, Chris has held numerous roles within DCM Services in both operations and business development. Chris has spent the last several years in our business development department focusing on strategic client management in financial services as well as new business growth. With Chris’ strong operational background and experience, he is able to identify process and growth opportunities both internally and externally in order to customize solutions and improve results for his clients. Chris holds a Bachelor of Arts from the University of Minnesota Duluth in Secondary Education.

Kris Frantzen

Kris Frantzen / Product Manager, Temenos

Kris has spent nearly 25 years in the software and service space, focusing on loan and account origination and collection solutions for banks and credit unions.  Starting as a business analyst for a mortgage origination technology providers, his  career has included a variety of roles and responsibilities across product leadership with Metavante and FIS.  This included the management of roll-out of a complete end-to-end consumer loan origination system.

In his role as a Product Manager with Temenos, Kris is responsible for Product Strategy for the Temenos North American Collections and Origination solutions.  He also manages relationships with strategic accounts and the team of Product Evangelists that drive product demonstrations, deliver request for proposal responses, and provide thought leadership content for industry articles, webinars, and conferences.  The insight gathered from prospects, clients, the Temenos teams, and his experience in the industry are key components for Kris’s input on the strategic direction of the Temenos solutions.

Interested in becoming a Speaker for the 2022 conference?

About the 2022 NCUCA Venue

Bellagio Las Vegas

Location
3600 S Las Vegas Blvd.
Las Vegas, NV 89109
Directions
Contact
888-987-6667

Book Your Hotel Room
Limited Room Block: from $139/night + resort fee & room tax
BUSINESS PARTNER VENUE DETAILS

Hotel reservations can also be phoned in by calling 888-987-6667

Limited Room Block: from $139/night + resort fee & room tax
In order to receive the group rate, reserve here or call the number above and identify your affiliation with NCUCA.
Attendees need to be registered for the conference in order to be eligible for the NCUCA group rate. *

We do NOT call attendees to book accomodation.

We have been made aware of organizations approaching our guests promising lower priced accomodation. Some claim to be official representatives of ourselves or the venue. However, they are NOT working with us and we recommend you to NOT do business with them. If you are approached by anyone attempting to book hotel rooms, inform us immediately here.

Lead Sponsors

South Bay Remarketing Services

Co-Sponsors

Welcome Evening Sponsor

Breakfast Sponsor

Lunch Sponsor

Text Sponsor

Registration Desk Sponsor

South Bay Remarketing Services

Cell Phone Charging Station Sponsor

Wall Insert Sponsor

Badge Sponsor

Industry Partners

Exhibiting Vendors

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NCUCA believes that information about vendors, products and services should be made available to its members so they can make informed decisions for their Credit Unions.
  • Because NCUCA is a tax exempt organization the IRS has informed us that our “contributors/vendors” cannot deduct the registration cost on their taxes due to this tax exemption.
  • NCUCA does not endorse, recommend, or make representations with respect to any product, service or any vendors which advertise or promote their services or product with NCUCA. Individuals at a NCUCA sponsored event do not represent an endorsement by NCUCA, nor is it testimony by NCUCA as to the quality of the products or services by any vendors participating or advertising at our events. All information contained on our website was believed to be correct at the time of inclusion, and is for informational purposes only and does not necessarily express the views of NCUCA.

$75.00 cancellation fee per credit union attendee applicable. Cancellations after June 1, 2022, will not be eligible for refunds.

$500 cancellation fee per vendor attendee applicable. Cancellations after June 1, 2022, will not be eligible for refunds.

Should a positive COVID-19 reading occur, your conference registration fee will be refunded since you won’t be able to attend.