Home 2017-05-25T21:19:38+00:00


Mission Statement

To be a premier credit union industry organization providing information
on up to date credit union related issues. We will be sharing best practices, facilitating communication and networking nationwide.

2017 Conference Resources

2017 Conference Presentations

Access the most recent conference presentations below.

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2017 Conference Gallery

Relive the 2017 conference with this photo gallery.

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NCUCA Concept

Learn from credit union experts regarding topics such as:

  • Management
  • Risk Management
  • Collections
  • Recovery
  • Litigation
  • Bankruptcy
  • CFPB Matters
  • Skip-Tracing
  • Industry Best Practices
  • Networking

NCUCA Board Members

  • Art Sookazian, NCUCA President
    Los Angeles Federal Credit Union
  • Vantage West Credit Union
  • Alta Vista Credit Union
  • County Schools Federal Credit Union
  • Rio Grande Credit Union
  • FirstCity Credit Union
  • Credit Union of Texas
  • Northrop Grumman Federal Credit Union
  • Tulsa Federal Credit Union
  • Resource One Credit Union

Expand your credit union collections network
to include nationwide peer credit unions

Presented By

Vantage West
Credit Union of Texas



5:00pm Registration
5:00pm – 7:00pm Welcome Reception

Day One

8:00am – 9:15am Continental Breakfast
9:15am – 10:15am Keynote Speaker: Bill Cheney
Industry Update
10:15am – 10:30am Lead Sponsor Address
10:30am – 10:45am Networking Break
10:45am – 12:00pm Ann Davidson
Fraud, Forgery, Scam Protection
12:00pm – 1:00pm Lunch
1:00pm – 2:00pm TBA
TBA Breakout Session
1:00pm – 2:00pm Michael Cochrum
Portfolio Risk Management Breakout Session
2:00pm – 3:00pm Credit Union Collections Panel
3:00pm – 3:15pm Networking Break
3:15pm – 4:15pm TBA
Collection Strategy, Metrics, Performance
4:30pm – 6:30pm Exhibitors’ Display Event

Day Two

7:30am – 8:45am Continental Breakfast
8:45am – 9:45am Bruce Pearson
Collections, FDCPA, Audit Trends
9:45am – 10:45am Michelle Stuart – Jag Investigations
Skip Tracing/Investigations
10:45am – 11:00am Networking Break
11:00am – 12:00pm Karel Rocha
TBA Breakout Session
11:00am – 12:00pm Jeff Davis
Compliance/Fraud Breakout Session
12:00pm – 1:00pm Lunch
1:00pm – 2:00pm Keynote Speaker: Eric North
Collections Law
2:00pm – 2:15pm Networking Break
2:15pm – 4:00pm Keynote Speaker: Eric North
4:00pm – 4:15pm Closing

NCUCA Speakers

Keynote Speaker

B. Dan Berger / President & CEO, National Association of Federally-Insured Credit Unions

B. Dan Berger is president and CEO of the National Association of Federally-Insured Credit Unions, a post he has held since Aug. 1, 2013. He is National Association of Federally-Insured Credit Unions’ chief advocate before Congress, the White House and federal regulatory agencies.

Berger first joined National Association of Federally-Insured Credit Unions in January 2006 as senior vice president of government affairs, overseeing legislative affairs, regulatory affairs, research/economics, regulatory compliance and political affairs/PAC. He rose to executive vice president of government affairs in July 2009.

With more than 25 years of government relations and political affairs experience, Berger has held key association and business management positions and has served as chief of staff in the U.S. House of Representatives. He has been an effective advocate and political strategist for the groups he has represented, including the Farm Bureau, Association of Realtors and various insurance companies.

For 13 years, Berger has been listed as one of the most influential lobbyists in Washington, D.C.,by The Hill newspaper. He has been a commentator on Fox News, CNBC and CNN, and is quoted regularly in the Wall Street Journal,The Washington Post and other financial industry publications.

He earned a master’s degree in public administration from Harvard University and a bachelor of science in economics from Florida State University. He serves on the Florida State University Alumni Association’s National Board of Directors, appointed by FSU President John Thrasher, and was an adjunct professor at The George Washington University in the communications department.

Berger is an outdoor enthusiast and enjoys spending time with his wife, Aimee, and daughter, Shelby.

Keynote Speaker

Eric North / Attorney, Moore, Brewer, Wolfe, Jones, Tyler, & North

Eric North is an attorney who has represented the interests of credit unions for more than thirty years. His areas of expertise include compliance, privacy, corporate, collections and bankruptcy matters. Eric is admitted to practice before the courts of the State of California, the United States District Courts in Northern, Eastern, Central and Southern districts of California, and the Ninth Circuit Court of Appeal, but has also appeared in other federal courts by special permission of those courts. Prior to becoming an attorney, Eric worked within the consumer finance industry in management, and in lending, collections, and operations departments.

In addition to practicing law, Eric spends a significant portion of his time providing training for credit unions and their attorneys with respect to legal issues. Through his separate business “NorthLegal Training and Publications,” Eric has worked closely with CUNA and other state and local credit union associations, to present local programs like this one, frequent “NorthLegal Webinars” conducted online, and annual conferences such as the NorthLegal Collections Conference and the NorthLegal Bankruptcy Conferences.

Norm Cecil / Credit Union Internal Auditor, Mainsail Trim

Norm Cecil is a seasoned Credit Union internal auditor / executive who has been involved in training, management and consulting within the financial services industry since 1974. He has been involved in the credit union industry since 1985. From January 2000 to September 2005, he managed the internal audit / special project services for one of the largest credit union accounting firms in California.

His career activities have allowed him to become involved with examiners, officials and management in more than one hundred credit unions, assisting them with change, often when they were in chaotic circumstances. He is a widely known and highly regarded professional in the credit union industry.

And in his spare time, he loves to sail.

Jan Stieger, CAE / Executive Director, DBA International

Jan Stieger, CAE, a 30-year veteran of association management, serves as Executive Director of DBA International, the trade association representing nearly 600 member organizations in the accounts receivable industry. Jan brings a wealth of experience in financial services, strategic planning, regulatory and legislative issues, international affairs, and credit and risk management.

Prior to joining DBA in 2011, Jan spent nine years leading the California Association of Collectors (CAC), the state affiliate of ACA International. She previously served in leadership roles with the California Optometric Association and the California Pharmacists Association.

Jan holds a Bachelor of Science degree in Economics and Finance from California State University Sacramento. She is also a member of the California Society of Association Executives and MPI International where she earned the Certified Association Executive and Certified Meeting Professional designations. Jan is also a Certified Receivables Compliance Professional (CRCP).

DBA International provides its 550-plus member organizations with networking, educational, and legislative advocacy opportunities through an annual conference, an executive summit, regional symposiums, state and regional committees, newsletters, webinars, teleconferences and other media. DBA International created the highly-regarded Receivables Management Certification Program that promotes uniform industry standards of best practice, transparency and consumer protections.

Dwight Johnston / Chief Economist, California and Nevada Credit Union Leagues

Dwight Johnston, Chief Economist of the California and Nevada Credit Union Leagues, has over 30 years of investment experience with financial institutions in a variety of roles. For the past fifteen years, beginning with his role as economist for WesCorp, Dwight has focused on economic and market information and education for credit unions. He is the author of a popular Daily and Long-term Commentary site and is a frequent speaker at credit union board planning sessions and industry conferences. Dwight is also President of Dwight Johnston Economics. Dwight’s mission is to demystify economics and the markets, make a sometimes dry topic entertaining, and help credit unions understand and prepare for an uncertain economic environment.

Dwight is a graduate of the University of Texas at Austin. He currently resides in Claremont California.

Jennifer A. Smith / Senior Counsel, Buchalter Nemer A Professional Law Corporation

Jennifer Smith focuses her practice primarily on representing financial institutions and corporate clients, specializing in pre- and post-judgment remedies, workouts and general business-related matters. Ms. Smith is also experienced in unlawful detainer prosecution and defense, and in defending worker’s compensation/ Labor code 132a claims. She is counsel to more than 70 credit unions throughout California.

Ms. Smith is on the Executive Board of the Fashion Industries Guild of Cedars-Sinai. Ms. Smith also serves on the Board of Directors for the California Credit Union Collector’s Council, North Los Angeles Chapter. She speaks regularly at various credit union chapter meetings and conferences on issues of Rees-Levering, vehicle lien laws, garageman’s liens, Fair Debt Collections Practices Act (Federal and State), indirect and direct loans, and California’s anti-deficiency laws. Ms. Smith also speaks on the enforcement of judgments. Additionally, she presents educational seminars for attorneys on Judgment Debtor Examinations, Writs of Possession and Writs of Attachment. Ms. Smith co-authored, “When Should You File a Form 1099-C?” Points & Authorities, 2000.

Valerie Bantner Peo / Attorney, Buchalter Nemer, A Professional Law Corporation

Valerie Bantner Peo has a broad commercial practice with significant experience at the trial and appellate levels in bankruptcy, federal, and state court, as well as mediation. She has represented financial institutions, manufacturers, airports, landlords, and trustees in state and federal court, and in all aspects of bankruptcy reorganization and liquidation, including lease assumptions and rejections, plan confirmation, claim disputes, fraudulent transfers, and preference liability.

Ms. Bantner Peo served as a clerk for the Honorable Edward D. Jellen, U.S. Bankruptcy Court for the Northern District of California.

Michael Cochrum / Executive Lending Advisor, CU Direct

Michael Cochrum, Executive Lending Advisor at CU Direct, a credit union owned company founded in 1994, has made a career in consumer finance that spans almost three decades. Michael has worked for several national banks, including Fifth-Third and Citibank (Citi). Mr. Cochrum came to credit unions in 1999, working for two credit unions before joining the CU Direct organization in 2004. He has an extensive and broad lending background in underwriting, collections, asset recovery and program management.

Over the last six years, Michael has been instrumental in bringing data analytics and risk management best practices to the credit union space and is a sought after speaker and writer on the subject of loan portfolio risk management. Michael is now an Executive Lending Advisor, helping credit unions across the country optimize lending efficiencies and improve risk management strategies. He is lead instructor of the Lending Analytics and Portfolio Academy. Michael holds a BS degree in Data Analytics and is a 2004 graduate of the Southwest CUNA Management School where he has returned to that school to offer graduate education sessions.

Ron L. Brown / President & CEO, CSI Group

Ron L. Brown is the President and CEO of CSI Group in Oklahoma City, Oklahoma, one of the oldest and largest Asset Recovery Investigation Agencies in the Central Plains area.

Ron, a state licensed Private Investigator and member of the National Association of Fraud Investigators, has over 40 years of experience in the field of locating lost and missing people and assets and has assisted many law enforcement agencies including the U.S. Marshall’s Service, Federal Bureau of Investigation and the Texas Rangers.

He is internationally recognized as one of the leaders in the Tracing and Recovery Industry and spends much of his time acting as an instructor for ACA International, he was the “ACA Certified Instructor of the Year” for 2002, 2004, and 2008-2009. Ron also instructs for the Council on Law Enforcement Education and Training. He presents the critically acclaimed “MANHUNT” Seminar and has co-authored the best seller, “MANHUNT, The Book”.

Nationally recognized as one of the key instructors of the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, Gramm-Leach-Bliley Act and HIPAA Ron has written many published articles on these ever-changing federal laws and continues to conduct seminars related to them as well as developing the asset recovery industry accepted CFPB compliance documents for Eagle Group XX including the Field Agent Compliance Training (FACT) and the Support Employee Compliance Training (SECT) industry recognized training programs.

Ron continues to author numerous industry publication articles on the application of psychology and neuro-linguistics related to tracing, interrogation techniques and consumer motivation in the collection and asset recovery industry.

Currently active in all phases of the Asset Recovery and Collection Industry he continues to personally handle investigations ranging from Internal Fraud to Homicide and is well known in Debt Collection, Law Enforcement and Asset Recovery circles.

Marc Kirkland / Partner & Member, Strasburger’s Consumer Financial Litigation Team

Marc Kirkland is a partner and a member of Strasburger’s Consumer Financial Litigation team. Marc’s practice is primarily focused on defending financial institutions, consumer reporting agencies, background check companies, creditors, debt collectors, and other companies against claims under the FCRA, FDCPA, TCPA, TILA, ECOA, RESPA and other federal and state statutes. He counsels companies on corporate compliance issues related to consumer finance compliance. Marc also represents corporations, partnership, and individuals in complex business litigation matters, including contract disputes, tortious interference, and real estate claims..

Rob Yarmo / Executive Vice President, Harvest Strategy Group

Rob is a 35 year veteran of the Accounts Receivable Management Industry. Prior to joining Harvest Strategy Group in 2011, Rob worked in an executive and senior capacity for a number of national and international collection agencies and call centers in the US, Canada and India. While he started his career in sales, Rob has extensive experience managing operations, marketing and client services.

Since forming a consulting company 8 years ago, Rob and his associates have also provided a wide range of consulting services for Harvest Strategy Group and a number of prominent collection agencies and technology companies in Canada and the United States.

In his full time capacity for Harvest Strategy Group, Rob works with the executive leadership team to oversee marketing and sales and is a core member of the leadership group focused on the strategic direction and growth strategy for the company. Rob has established and manages the majority of credit union partnerships for Harvest.

Jason Nesbit / Vice President of Business Development, Harvest Strategy Group

Jason is a 22 year veteran of the accounts receivable management industry with a diverse background spanning the entire receivable management process. He joined Harvest Strategy Group last year after spending 12 years in an executive leadership role with a large auto finance company.

Prior to his executive leadership role, Jason held progressive leadership positions overseeing loan servicing operations, including customer service, pre and post charge-off collections, asset recovery, remarketing, quality assurance and compliance. He started in the industry as a collector for a national collection agency.

In his present role, Jason focuses on business development, marketing and sales for the Harvest Team. He manages clients across several verticals including credit unions, banks, marketplace lenders, and finance companies. Jason received his bachelor’s degree from Bowling Green State University in 1992 and his Master’s degree from Xavier University in 2008.

Amanda Loughmiller / Associate, Strasburger’s Consumer Financial Litigation Team

As a member of Strasburger’s Consumer Financial Litigation Team, Amanda Loughmiller focuses her practice on financial litigation and defending a national consumer reporting agency, financial instituations and debt collectors in Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Practices Act (TCPA), Deceptive Trade Practies Act (DTPA) and creditor’s rights litigation. Amanda’s experience includes a background in complex commercial and large-scale litigation and high-volume ESI discovery issues.

Keynote Speaker

Richard L. Ensweiler / CEO/President, Cornerstone Credit Union League

Richard L. (Dick) Ensweiler is the President and CEO of the Cornerstone Credit Union League and its affiliates.   A dedicated credit union enthusiast, he has spent his entire professional career in the credit union movement.  He managed Harley Davidson Credit Union, was a senior officer at CUNA Mutual, and has been President and CEO of the Minnesota, Illinois, and Texas Leagues. He currently serves as Chairman of CU Partner Link and Credit Union House and is on the Boards of League InfoSight, the Credit Union Museum, CO-OP Shared Service Centers, the Harmon Killebrew Foundation and his alma mater, Lakeland College.

Dick served on the Board of Directors of CUNA – the Credit Union National Association – and was its Chairman from 2003-2005. He received the Herb Wegner Memorial Award for Individual Achievement in 2010. He received the World Council of Credit Unions’ Ambassador Award in 2008, and their Distinguished Service Award in 2015.  He was inducted into the Illinois Credit Union League’s Hall of Fame in 2007 and presented with the Leadership & Vision Award by the Network of Latino Credit Unions and Professionals.   He holds designations as a Certified Credit Union Executive (CCUE), a Certified Association Executive (CAE), and he is an ICUDE (International Credit Union Development Educator).  Dick holds a Bachelor of Science degree in Business Administration from Lakeland College, Sheboygan, Wisconsin.

Dick has been married to Judy, a small business owner for 42 years.  They have 2 sons and 3 grandchildren.

Alana Anaya, Esq. / Anaya Law Group

Alana B. Anaya, Esq. is the principal/owner of Anaya Law Group located in Westlake Village, California. Ms. Anaya has proudly been representing Credit Unions throughout California since 1998 for all of their collection, real estate and contractual needs. The firm’s focus areas are collection, real estate and bankruptcy matters on behalf of creditors. The firm also provides business and legal guidance to its Credit Union clients.

Alana Anaya, Esq. and her associates at the firm have extensive knowledge and experience in all aspects of collection and post judgment remedies. They also have ample experience in business, real estate and bankruptcy litigation.

Ms. Anaya has given numerous presentations at educational seminars focusing in on collections and bankruptcy. She has prepared written educational materials on the topic of collection, bankruptcy, lending and real estate that have been utilized by educational seminar groups.

Her firm has also established important legal precedents in our legal system benefitting Credit Unions and creditor’s rights. Aside from the legal practice, Anaya Law Firm believes in giving back to the community and is a founding member and participant of a growing non-profit organization that provides ongoing educational training and mentoring to at-risk children in low socio-economic areas of Los Angeles.

Joseph M. Welch Esq. / BuchalterNemer

Joseph M. Welch is an attorney who focuses primarily in the areas of bankruptcy, litigation and real estate.  In 2013 and 2014, Mr. Welch was selected as one of the Top 40 Bankruptcy Lawyers Under 40 in the State of California by the American Society of Legal Advocates and as a Southern California Super Lawyer Rising Star.  Mr. Welch is a Certified Bankruptcy Specialist from The State Bar of California Board of Legal Specialization.

Before practicing law, Mr. Welch was the principal of a real estate and mortgage brokerage.  He has been a licensed real estate broker in California for over 10 years.

Mr. Welch regularly conducts training seminars and presentations for bank and credit union clients throughout California.

Ken Evancic / Vice President, Resource Management Services

Ken Evancic is a collections veteran with over 20 years experience, managing more than 1200 collectors, and multiple portfolio types. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collections operations management, he has lead initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance.

Prior to joining Resource Management Services, Inc. in 2011, Ken was a Sr. Vice President and Collections Director at Citi Cards. His responsibilities included the consumer and partnership credit card portfolios. In addition to this responsibility, Ken played the lead role in developing Citi’s current collections performance management system. Prior to Citi, Ken worked at AT&T Universal Card where his career started as a collector and moved throughout collections with roles as a dialer operator, Front Line manager, and a Vice President Collections Operations manager.

Diana Dykstra / President/CEO, California/Nevada Credit Union Leagues

Diana Dykstra is a dynamic chief executive with over 35 years of experience in leading top organizations in the financial services industry. She is currently the President/CEO of the California and Nevada Credit Union Leagues.

Previously, Diana served as President/CEO of San Francisco Fire Credit Union and CoastHills Federal Credit Union as well as an SVP of Patelco Credit Union. During her tenure as SVP at The Golden 1 Credit Union, Diana led her team to develop the prototype of the now successful Credit Union Direct Lending (CUDL) program.

Diana is a 1992 graduate and current instructor of Western CUNA Management School. She was awarded the James D. Likens Alumni Recognition Award in 2001, the California League’s Distinguished Service Award in 2002, the Phil Greer Lifetime Achievement Award from the CUNA Lending Council in 2012 and the American Association of Credit Union Leagues’ highest honor—the Eagle Award—in 2014.

Diana served as chairman and board member of the California Credit Union League. She is currently serving on the board of directors of the American Association of Credit Union Leagues, CUNA Strategic Services, the Global Women’s Leadership Network Fundraising Committee for the World Council of Credit Unions, the Consumer Credit Counseling Service/BALANCE and Plexcity—a cooperative business for member credit union leagues.

About the 2018 NCUCA Venue

Venetian Las Vegas

3355 S Las Vegas Blvd
Las Vegas, NV 89109

Reserve Online Now

Hotel reservations can also be phoned in by calling 702-414-1000

Limited Room Block:  $179/night + $39 resort fee + 12% room tax
In order to receive the group rate, reserve here or call the number above and identify your affiliation with NCUCA using code “RNCUC”.
Attendees need to be registered for the conference in order to be eligible for the NCUCA group rate. *

*Reservation requests received after 2/22/2016 will be accepted by MGM at a space and rate availability basis only.

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NCUCA believes that information about vendors, products and services should be made available to its members so they can make informed decisions for their Credit Unions.
  • NCUCA does not endorse, recommend, or make representations with respect to any product, service or any vendors which advertise or promote their services or product with NCUCA. Individuals at a NCUCA sponsored event do not represent an endorsement by NCUCA, nor is it testimony by NCUCA as to the quality of the products or services by any vendors participating or advertising at our events. All information contained on our website was believed to be correct at the time of inclusion, and is for informational purposes only and does not necessarily express the views of NCUCA.

$75.00 cancellation fee per attendee applicable. Cancellations after March 1, 2017, will not be eligible for refunds.